Delivery & Returns
Welcome to our Delivery & Returns page! We understand that receiving your orders promptly and hassle-free is important to you, so we have designed a streamlined delivery process to ensure your satisfaction. Read on to find out more about our delivery options and returns policy.
Delivery
At Secret Delicates, we prioritize discreet shipping. All our products are carefully packaged in plain, brown boxes with no indication of the contents, so you can shop with confidence. Rest assured that your privacy is our utmost concern.
We offer various delivery options to cater to your needs:
| Service | Time for Delivery | Cost |
|---|---|---|
| UK: Royal Mail Tracked24 | 1 - 2 working days | £6.00 |
| UK: Royal Mail Tracked48 | 2 - 3 working days | £5.00 |
| EU: Royal Mail International | 3 - 7 working days | £11.99 |
| Worldwide: Royal Mail International | 5 - 7 working days | £14.99 |
Please note that next-day delivery is available for orders placed before 1pm from Monday to Friday (excluding bank holidays).
Returns Policy
We strive to ensure your satisfaction with every purchase. However, due to health and hygiene reasons, certain conditions apply to returning adult goods:
- The goods must be unused.
- The goods must be returned in their original condition and packaging.
- Goods that are not heat-sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back within 30 days from the day your order was delivered.
- Lingerie and items of clothing are non-refundable and non-exchangeable due to hygiene reasons.
- Any discrepancies or damaged items need to be reported within 36 hours of delivery.
Please note that if we suspect the goods have been used or any of the above conditions are not met, we reserve the right to return the goods.
Should you have any further inquiries or require our assistance, please do not hesitate to contact our customer support. We are here to provide you with the best possible shopping experience.